Support
Answers to the usual questions — and a real inbox if yours isn't here.
Email support@grablet.app and we'll get back to you. Telling us the site and what you expected to happen makes it much faster.
Common questions
Grablet says it found nothing on this page
Grablet can only see media the page has actually loaded. Play the video for a moment, or scroll until the images appear, then open Grablet again. On a page you opened in a background tab, switch to it first.
Does it work on YouTube?
No, and it never will. Chrome Web Store policy prohibits downloading from YouTube, so YouTube is blocked in Grablet's code. Any extension offering it risks removal.
What about Netflix, Spotify or Disney+?
No. Those services use DRM, and circumventing it is illegal in most countries. Grablet blocks them deliberately and there is no setting to change that.
Can it save posts that are only visible when I'm logged in?
Yes, on the sites Grablet supports. It works with what your own browser has already loaded in your own session, so anything you can see, it can generally save. It never accesses anything you couldn't view yourself.
Some videos show as "streams" and can't be saved yet
Those are HLS or DASH streams, delivered as hundreds of small fragments — sometimes with audio and video kept separate — that must be reassembled into a playable file. Grablet is building that in, and it will run entirely in your browser, with no companion app to install.
Where do my downloads go?
Into your browser's normal Downloads folder, inside a Grablet folder, organised by website — so Instagram saves land in Downloads / Grablet / instagram.com.
Why does it need access to the sites I visit?
Media can appear on any website, so Grablet has to be able to notice it on the page you're viewing. It only observes what the page already loaded, never fetches anything on its own, and sends nothing anywhere. See the privacy policy.
It stopped working on a site it used to handle
Sites change how they deliver media, which occasionally breaks detection. Tell us the site and we'll push a fix — this is the part of Grablet we maintain most actively.
Is it really free?
Yes. The core of Grablet is free and unlimited, with no caps or watermarks. Paid features may be added later, but anything that is free today stays free.
Report a problem
Email support@grablet.app with the website address, what you expected, and what happened instead. Screenshots help. We read everything.
Please download responsibly
Grablet is a tool for saving content you have the right to keep — your own uploads, material you're licensed to use, or content whose terms allow it. Respect creators' rights and the terms of the sites you use.